Company: Quest Mechanical Group
Location: Calgary, Alberta, Canada
1. Introduction
Quest Mechanical Group (“Quest Mechanical,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request HVAC or mechanical services, submit a form, call us, email us, or otherwise interact with our business.
By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Service address or general location
- Details about your heating, cooling, ventilation, plumbing, mechanical, or related service request
- Information submitted through contact forms, quote forms, service request forms, or email
- Communication history with us
- Any other information you choose to provide
We may also automatically collect limited technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referring website
- Cookies or similar tracking information
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries
- Provide quotes, estimates, inspections, repairs, installations, and maintenance services
- Schedule appointments
- Communicate with you about service requests
- Send service-related updates
- Improve our website and customer experience
- Maintain internal business records
- Prevent fraud, spam, misuse, or security issues
- Comply with legal, regulatory, insurance, accounting, or business obligations
We do not sell your personal information.
4. Website Forms and Service Requests
When you submit a form on our website, we use the information you provide to respond to your request. This may include contacting you by phone, email, or text message if you provide that contact information.
Submitting a form does not create a formal service agreement until Quest Mechanical Group confirms the work, scope, pricing, and scheduling.
5. Cookies and Analytics
Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand how visitors use the site, improve performance, and support marketing or advertising efforts.
These tools may collect information such as your device type, browser, IP address, pages visited, and general location data. You can usually disable cookies through your browser settings, but some website features may not function properly.
6. Sharing Your Information
We may share personal information only when reasonably necessary, including with:
- Employees, technicians, contractors, or service providers who help us deliver services
- Website hosting, email, form, CRM, analytics, advertising, or IT service providers
- Payment processors or accounting providers, if applicable
- Insurance, legal, or professional advisors
- Government, regulatory, or law enforcement authorities when required by law
We require service providers to handle personal information responsibly and only for the purposes for which it was provided.
7. Data Storage and Security
We use reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
No website, email system, or electronic storage method is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Retention of Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, business records, warranty records, accounting, legal, insurance, and dispute-resolution purposes.
When information is no longer required, we may securely delete, anonymize, or archive it.
9. Accessing or Correcting Your Information
You may contact us to request access to or correction of your personal information in our records, subject to reasonable identity verification and any legal limitations.
To request access, correction, or deletion where applicable, contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
10. Marketing Communications
If you subscribe to updates, promotions, or marketing communications, you may unsubscribe at any time by following the unsubscribe instructions or contacting us directly.
We may still send service-related or transactional communications where necessary.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites. You should review the privacy policies of any external websites you visit.
12. Children’s Privacy
Our services and website are intended for homeowners, property owners, businesses, and adults seeking mechanical or HVAC services. We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
14. Contact Us
For questions about this Privacy Policy or how your personal information is handled, contact:
Quest Mechanical Group
Calgary, Alberta, Canada