1. Introduction
These Terms of Service (“Terms”) govern your use of the Quest Mechanical Group website and any inquiries, quote requests, service requests, or communications submitted through the website.
By using our website, you agree to these Terms. If you do not agree, please do not use the website.
2. About Quest Mechanical Group
Quest Mechanical Group provides HVAC, heating, cooling, ventilation, mechanical, and related services in Calgary, Alberta and surrounding areas.
Information on this website is provided for general informational purposes only and may not describe every available service, product, limitation, or condition.
3. Website Information
We aim to keep website information accurate and up to date, but we do not guarantee that all content is complete, current, or error-free.
Service descriptions, pricing references, availability, timelines, offers, and promotions may change without notice.
4. No Guarantee of Service Availability
Submitting a form, calling, emailing, or requesting a quote does not guarantee that we can provide service at a specific time, location, or price.
Service availability may depend on technician availability, weather, emergency demand, parts availability, property access, safety conditions, and the nature of the work required.
5. Quotes and Estimates
Any quote, estimate, or pricing information provided through the website, by phone, by email, or in person is subject to review and confirmation.
Final pricing may depend on site conditions, equipment condition, parts, labour, access, code requirements, safety concerns, scope changes, and other factors discovered during inspection or service.
Unless clearly stated in writing, estimates are not binding final prices.
6. Service Work and Customer Responsibilities
Customers are responsible for:
- Providing accurate contact and service information
- Ensuring safe and reasonable access to the property and equipment
- Disclosing known issues, hazards, prior work, or relevant property conditions
- Ensuring an authorized adult is available when required
- Paying approved invoices, deposits, or service charges when due
Quest Mechanical Group may refuse, pause, or reschedule work if conditions are unsafe, access is unavailable, information is inaccurate, or required approvals are not provided.
7. Emergency Service
Emergency service may be available, but response times are not guaranteed. Emergency availability can vary depending on technician availability, demand, weather conditions, road conditions, parts, and service location.
8. Payments
Payment terms will be provided on invoices, quotes, or service agreements where applicable. Unless otherwise agreed in writing, payment is due according to the terms stated on the invoice or agreement.
Late, failed, or unpaid invoices may result in service delays, collection efforts, or additional charges where permitted by law and contract.
9. Warranties
Any workmanship, equipment, manufacturer, parts, or labour warranties will be described in the applicable invoice, quote, service agreement, or manufacturer documentation.
Website content does not create a warranty unless specifically stated in writing.
Warranty coverage may be limited by misuse, lack of maintenance, unauthorized repairs, improper operation, pre-existing issues, or conditions outside our control.
10. Promotions and Offers
Any promotions, discounts, or special offers are subject to availability, stated terms, eligibility, expiry dates, and service area limitations.
Quest Mechanical Group may modify or withdraw promotions at any time unless otherwise prohibited by law.
11. User Conduct
You agree not to use the website to:
- Submit false, misleading, or fraudulent information
- Interfere with website security or functionality
- Upload malicious code or spam
- Attempt unauthorized access to our systems
- Use the website for unlawful or abusive purposes
12. Intellectual Property
All website content, including text, graphics, logos, images, layouts, design elements, and other materials, is owned by or licensed to Quest Mechanical Group unless otherwise stated.
You may not copy, reproduce, modify, distribute, or use website content for commercial purposes without written permission.
13. Third-Party Links and Tools
Our website may include links, embeds, maps, forms, analytics tools, or third-party services. We are not responsible for third-party websites, services, policies, content, or availability.
Use of third-party services may be subject to their own terms and privacy policies.
14. Limitation of Liability
To the fullest extent permitted by law, Quest Mechanical Group is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or reliance on website content.
Nothing in these Terms limits liability that cannot be limited under applicable law.
15. Website Availability
We do not guarantee uninterrupted, secure, or error-free website access. We may update, modify, suspend, or discontinue any part of the website at any time.
16. Indemnification
You agree to indemnify and hold harmless Quest Mechanical Group, its owners, employees, contractors, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from your misuse of the website, breach of these Terms, or violation of applicable laws.
17. Governing Law
These Terms are governed by the laws of the Province of Alberta and the applicable laws of Canada.
Any disputes will be handled in the courts located in Alberta, unless otherwise required by law.
18. Changes to These Terms
We may update these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Continued use of the website means you accept the updated Terms.
19. Contact Us
For questions about these Terms, contact:
Quest Mechanical Group
Calgary, Alberta, Canada